BuraqHome cooking at work

Terms

The plain terms.

Last updated 3 September 2026 · BuraqHospitality Ltd, company no. 17153833

Who you're buying from

BuraqHospitality Ltd, registered in England & Wales (company no. 17153833), registered office 30 Pennant Crescent, Cardiff CF23 6LN. A registered food business with City of Cardiff Council (Shared Regulatory Services). Cook and director: Hooria Khalid.

Orders and the cut-off

  • We deliver Monday to Friday. Early orders are open now and are delivered from Friday 4 September 2026; our official launch is Monday 28 September 2026.
  • Order by 10:00 (UK time) for delivery that day. After 10:00, you're ordering for the next working day.
  • Every Buraq box is a hot main, fresh salad, a pot of Greek-yoghurt raita and a drink. Dishes and prices are as shown at checkout when you order.
  • Your order is accepted when we email you a confirmation with an order reference.

Cancelling

Cancel free of charge up to 10:00 on the delivery day — from your orders page in the app, or by emailing hello@buraqhospitality.co.uk. After 10:00 the food is being cooked for you and can't be cancelled or refunded. Card refunds go back to the card you paid with.

Paying

  • Buraq Flash: card, Apple Pay or Google Pay at checkout (processed by SumUp). Paying on delivery is available to returning customers only.
  • Buraq Table: one itemised monthly invoice, payable within 14 days by bank transfer.
  • Launch prices: £9.99 a box (usually £15) and £14.99 a head (usually £20) until 31 October 2026.

Delivery

  • Delivered between 12:00 and 13:00, free, Monday to Friday, to workplaces in the areas we are live in. We are live now at Cardiff Gate (the business park and the dealership cluster at M4 junction 30, CF23 8) and St Mellons Business Park (off the A48, CF3 0 and CF3 2); the rest of Cardiff is being added area by area. The checkout checks your postcode and tells you before you pay if it is outside the live area.
  • We deliver to the address and delivery point you give us (for example, reception). If nobody can take the box there, we'll message the number you gave us; if we can't reach you, the box is left at the delivery point and the order is complete.
  • If we're ever unable to deliver a paid order, we'll refund it in full.

Allergens — your part

Every box contains milk (the yoghurt). We make our food without the other 13 listed allergens as ingredients, but it all comes from one kitchen, so we can't promise any dish is completely free of any allergen. If you or anyone you're ordering for has a food allergy or intolerance, you must tell us when you order — in the allergy box at checkout, on the Table quote form, or by calling 07767 192008. See the allergen sheet.

Buraq Table

  • From five people. Delivery included. Price per head as agreed in your quote.
  • Confirm the headcount by 10:00 the working day before delivery; boxes are labelled with the names you give us.
  • Trial week first; no minimum term after that. Either side can stop with a week's notice.
  • Invoices are itemised and due within 14 days by bank transfer.

Eating it safely

Your box is best eaten as soon as it arrives. If not, refrigerate within one hour and eat by the next day; reheat once until piping hot. Don't reheat rice twice.

If something goes wrong

Tell us the same day on 07767 192008 or hello@buraqhospitality.co.uk and we'll put it right — a replacement or a refund. Nothing in these terms affects your legal rights as a consumer. These terms are governed by the law of England and Wales.